AwtoExpress

Your express solution to safe and reliable on-demand delivery service

Be the first to try AwtoExpress

AwtoExpress uses motorbikes and cars for instant door-to-door delivery service. The service is currently available for pick-up and destination Uusima.

Why AwtoExpress?

With single tap, book a door to door express delivery for your documents and parcels

Hand over your parcels to our well-trained drivers, and track the delivery real-time

Competitive upfront fixed fares for all your deliveries

Every delivery is insured for up to 1000

AwtoExpress Package Size Guide

*Applies to the combined size and weight of all the parcels within a single delivery booking

AwtoExpress – Bike

Size 32cm x 25cm x 12cm
Weight Below 5kg

AwtoExpress – Car

Size 70cm x 50cm x 50cm
Weight Below 20kg

AwtoExpress Rates

AwtoExpress – Bike

Base Fare 3
Per Km rate € 1 / km (up to 5km) € 0.7 / km (above 5km)
Multi-Stop Delivery € 3 per stop (after the first stop) + Applicable fare per km
Surcharge € 2 (11:30 to 1:30pm daily, and 6pm – 8pm Saturdays & Sundays & Public Holidays)
Return Trip Fare € 6 (applicable when items being returned to sender)
Operating Hours 7AM – 11PM Daily

AwtoExpress – Car

Base Fare € 6
Per Km rate € 1.2 / km (up to 5km) € 0.7 / km (above 5km)
Multi-Stop Delivery € 3 per stop (after the first stop) + Applicable fare per km
Surcharge € 5 for CBD pick-up/drop-off
Return Trip Fare € 9 (applicable when items being returned to sender)
Operating Hours 7AM – 11PM Daily
*The Base Fare listed above may vary due to factors such as, not limited to, demand-supply ratio, booking timing, traffic conditions and routing information, including any additional surcharge. For accurate pricing on your specific delivery, please refer to the final price as indicated in the Platform.

FAQs

AwtoExpress is an on-demand delivery service that helps you to send items such as documents, parcels, and gifts to your business partners, family and friends.

Complete your delivery in 5 steps

  1. Download Awto app and find “custom Delivery” tab
  2. Key in your pick-up and drop-off locations to get your fixed upfront fare.
  3. Key in the recipient’s name, mobile number and additional drop-off details such as floor/unit no. Click “Book” to confirm your booking.
  4. After confirming your booking, the nearest AwtoExpress driver will receive your order and head to the pick-up point right away.
  5. You can track your parcel real-time in the Awto App. Your recipient will also receive a SMS with a tracking URL to check the delivery progress.
Our pick-up and destination delivery areas are available Uusima except a few restricted areas.
Our daily operating hours for both AwtoExpress Bike and AwtoExpress Car are 7am – 11pm.
 

Unfortunately, we do not accept advanced bookings or next day delivery at the moment.

All our drivers have been trained extensively coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your parcel, rest assured that your parcel is covered for up to 1000 per delivery. You may contact our customer service to proceed with the claim.
 

Item dimensions

AwtoExpress-Bike
Maximum item dimensions: 32cm x 25cm x 12cm
Maximum item weight: 5kg

AwtoExpress-Car
Maximum item dimensions: 70cmx50cmx50cm
Maximum item weight: 20kg

Items that can be delivered

  1. Parcels (packed items in boxes or bags)
  2. Documents
  3. Clothing
  4. Food*
  5. Flower or Cakes (only allowed for AwtoExpress Car)

Items that cannot be delivered

  1. Fragile items (including flowers, cakes) that require special handling
  2. Raw meat, raw seafood, frozen food, and dairy products
  3. Hazardous, explosive, flammable and unsafe items (including power banks)
  4. Valuable items and documents (e.g. cash, passport, or other official identification documents).
  5. Credit / debit cards
  6. Illegal items and substances (e.g. pornographic magazines and imitation weapons).
  7. Live animals and plants
  8. Any unpacked / loose items that can easily be damaged in transit.
  9. Any items that cannot be reproduced (e.g. photos, film)
  10. Any item(s) of an aggregate value exceeding 1000
  11. Counterfeit goods
  12. Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones

*Awto shall not be responsible for providing services protecting food from heat or cold. Risks of damaging food shall be borne solely by customers.

To ensure correct delivery and safeguard the safety of recipients, our driver partners may disclose the information that you provided (such as the name you use when ordering the AwtoExpress service, mobile number, pick up address) to the recipient or third parties during the delivery process. Once the delivery is complete, the driver will not be able to see your information from within the Awto app. This is to ensure that your information is safe and secure.

Generally, and unless otherwise required for law enforcement purposes, the extent of information that we will disclose is similar to what you can expect to be printed on a courier label and it will only be disclosed if necessary.

If you are a sender, Awto relies on you to ensure that you have the necessary consents from the recipient for us to effect this delivery.

Multi-Stop Delivery is a feature that enables you to send multiple parcels to different drop-off points, from a single pick-up point.